Webority.Chat.Sms.Azure 0.132.3

webority-chat

Conversational component for assistant, support and sales chats: engine, React, Razor and React Native screens, server and admin.

Packages

Every package carries the one version in version.json.

Voice clips are players of stored clips only: the chat plays a clip that is already stored and does not record one.

A phone app that turns on Dictation or VoiceClips adds expo-audio's config plugin to its own app config, with the microphone permission text (Android RECORD_AUDIO), and ships a new store build.

Server wiring

services.AddWeborityChat<AppDbContext>()
    .SeedProfile("website", "chat/profile.website.json")
    .AddLeadSink<WebsiteLeadSink>();
// OnModelCreating: modelBuilder.ApplyWeborityChatConfiguration();
app.MapWeborityChat("/api/chat", new ChatMapOptions { Surface = "website" });

AddWeborityChat sends one-time codes by email, so every host registers Webority.Email, and adds the code template with AddWeborityChatOtpEmailTemplates() on its email builder.

Booking needs the host's IChatBookingSlots and IChatBookingSink, registered before or after AddWeborityChat. A chat whose profile turns booking on fails the turn with an error naming the missing seam when either is not registered.

AI replies: services.AddWeborityChatAi(surface, options) screens each message through an AI judge, so the host also registers one, for example AddWeborityAiJudgmentJev() with its key; startup fails without it. The four judgment uses (chat-injection, chat-topic, chat-sentiment, chat-repeat) default to the Jev provider (ChatAiUseDefaults); an Ai:Judgment:Uses entry overrides one.

Captcha: services.AddWeborityChatCaptcha() adds the gate over the host's ICaptchaVerifier (Webority.Security), and the browser receives that verifier's site key, so one stored profile works in every environment. A surface whose profile sets a captcha mode other than Off fails each turn with an error when the host never calls it.

The tables and their numbered migrations ship inside the Webority.Chat package under content/schema.

Admin pages: services.AddRazorPages().AddWeborityChatAdmin("ChatAdmin", leadUrlTemplate: "/Sales/Leads/{lead}", articleSuggestionUrlTemplate: "/Support/HelpCentre/New?question={question}&source={surface}"). The lead template holds {lead} once; the article template holds {question} once and {surface} at most once, and the Unanswered page shows "Suggest an article" only when it is set. Both are optional, and both start with https:// or a single /.

Support wiring

Webority.Chat.Support adds handoff to a person, the agent console and away notices. Register it after AddWeborityChat and after the support builder's head call: AddCustomerService() on the customer head, AddAgentService() on the admin head.

// Customer head
var support = services.AddWeboritySupport<AppDbContext>().AddCustomerService().AddCustomerSuggestions();
services.AddWeborityAiActions<AppDbContext>(configuration);
support.AddChatTools();
services.AddWeborityChat<AppDbContext>();
services.AddWeborityChatSupport();
// OnModelCreating: modelBuilder.ApplyChatSupportConfiguration();
app.MapWeborityChat("/api/chat", new ChatMapOptions { Surface = "website" }).MapWeborityChatSupport(options);

// Admin head (also references Webority.Chat.Support.Admin)
var mvc = services.AddRazorPages();
services.AddWeboritySupport<AppDbContext>().AddAgentService();
mvc.AddWeborityChatSupportAdmin(agentPolicy);

Staff pages live only in Webority.Chat.Admin and Webority.Chat.Support.Admin. A customer or public head references neither.

Every head that calls AddWeborityChatSupport registers an IChatNotificationRecipients, calls AddChatAwayOutbox() on the AddWeborityOutbox builder, and sets Chat:Away:ConversationUrlTemplate to an absolute https URL containing {conversationId} when it sets the key. Startup fails otherwise.

• The host lists SupportTicketRaise in Ai:Actions:Kinds with Mode Confirm, and gives it a profile action cap (ChatActionCap: kind, max, window hours). The hand-off raises its ticket through that ledger entry.
• Chat:Support binds ChatSupportOptions (wait, idle, agent capacity, presence, typing and stream timings, with their ranges). Chat:Away binds the away notice options (docs/away-notices.md).
• A product timer calls ChatHandoffDeadlines.RunAsync once a minute. It ends a hand-off nobody took within MaxWaitMinutes.
• The ChatHandoff table and its numbered migration ship inside the Webority.Chat.Support package under content/schema, and run after the Webority.Chat baseline.
• Away notices need the host's IChatPushDevices when the recipient has devices, and a one-minute outbox processor for the chat-away queue. See docs/away-notices.md.

Develop

corepack pnpm install --frozen-lockfile
corepack pnpm -r build
dotnet build Webority.Chat.slnx -v q --nologo -m:4
dotnet test --solution Webority.Chat.slnx --no-build

See CLAUDE.md for the repo rules.